Privacy Policy
This Privacy Policy explains how Suhaayi collects, uses, stores and shares information when you visit suhaayi.com, place an order, contact us or otherwise use our services.
Suhaayi is a brand operated by Hetal Enterprises.
1. Information We Collect
We may collect personal information that you provide to us while using our website, placing an order or contacting customer support.
This may include:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase information
- Product preferences and selections
- Return, exchange and refund information
- Information you provide while communicating with customer support
2. Payment Information
Payments made on Suhaayi may be processed through third-party payment service providers.
We do not directly store complete debit card, credit card, UPI PIN or other sensitive payment authentication information where such information is processed securely by the applicable payment service provider.
Payment providers may collect and process information in accordance with their own privacy policies and security practices.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Website usage and interaction information
- Referral source
This information may be collected through cookies, analytics technologies and similar tools.
4. How We Use Your Information
We may use your information to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Provide order confirmations and delivery updates.
- Process returns, exchanges, cancellations and refunds.
- Respond to customer service requests.
- Verify transactions and help prevent fraud or misuse.
- Maintain and improve our website and services.
- Understand customer preferences and website usage.
- Send service-related communications regarding your orders.
- Send promotional communications where permitted and subject to applicable preferences or consent requirements.
- Meet applicable legal and regulatory requirements.
5. Sharing of Information
We may share relevant personal information with trusted third-party service providers where necessary to operate our business and provide services to you.
These may include:
- Courier and logistics companies.
- Payment gateways and payment service providers.
- Website hosting and technology service providers.
- Order management and customer support providers.
- Analytics and advertising service providers.
- Professional advisers where reasonably necessary.
We only share information that is reasonably necessary for the relevant service or business purpose.
We may also disclose information where required by applicable law, legal process, government authority or where reasonably necessary to protect our rights, customers or business.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage and improve the shopping experience.
Cookies may also be used by third-party analytics or advertising service providers.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
7. Marketing Communications
Where permitted, we may send you information about products, offers or promotions through email, SMS, WhatsApp or other communication channels.
You may request to stop receiving promotional communications at any time by using an available unsubscribe option or by contacting us.
You may still receive important service-related communications concerning orders, payments, deliveries, returns, exchanges or refunds.
8. Data Security
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes and comply with applicable legal or regulatory requirements.
Information that is no longer required may be deleted, anonymised or otherwise securely handled as appropriate.
10. Your Information and Requests
You may contact us if you want to request access to, correction of or deletion of personal information associated with you, subject to applicable legal and business record-keeping requirements.
We may need to verify your identity before processing certain requests.
11. Third-Party Links
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their applicable privacy policies before providing personal information.
12. Children's Privacy
Our website and products are intended for general customers and are not specifically directed at children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
13. Business Transfers
If our business is reorganised, merged, acquired or transferred, information may be transferred as part of that transaction subject to applicable legal requirements and appropriate safeguards.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.
The latest version published on this page will apply from the date it is posted.
15. Related Policies
Please also review the following policies:
16. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Suhaayi / Hetal Enterprises
13, Bhagyoday Society
Bhesan, Palanpur Patia Road
Surat, Gujarat 395005
India
Email:
support@suhaayi.com
WhatsApp:
+91 9316982470