Return, Exchange & Refund Policy
At Suhaayi, we want your order to reach you in the correct condition. Please review the following return, exchange and refund terms before placing your order.
Return and Exchange Window
Return or exchange requests must be raised within 3 days from the date of delivery.
Requests submitted after the 3-day return or exchange window will not be accepted.
Eligibility for Return or Exchange
Returns and exchanges are accepted only when:
- You received a damaged product.
- You received an incorrect product.
- An item is missing from your order.
The product must be unused, unwashed and in its original condition with all original tags and packaging intact.
Customized products cannot be returned or exchanged.
To process a return or exchange, we may ask you to provide photographs of the product and packaging and/or an unboxing video.
How to Request a Return or Exchange
Go to:
My Orders → Order Details → Return / Exchange
Select the appropriate reason and submit the requested photographs and/or unboxing video.
You can also contact us at:
Email:
support@suhaayi.com
WhatsApp:
+91 9316982470
Return Pickup
Where return pickup service is available, Suhaayi will arrange collection of the product from the delivery address.
If pickup service is unavailable at your location, you may be required to send the product to our return address:
Suhaayi / Hetal Enterprises
13, Bhagyoday Society
Bhesan, Palanpur Patia Road
Surat, Gujarat 395005
India
Please contact our customer support before self-shipping any return.
Return Shipping Charges
A return shipping charge of ₹300 will be deducted from the refund amount for every approved return.
Refunds
Once the returned product is received and inspected, we will notify you regarding approval of the refund.
Approved refunds will be processed to the original payment method after verification of the returned product.
The refund amount will be the eligible product amount after deducting ₹300 towards return shipping charges.
Refund processing may take 5–7 working days after the returned product has been received and approved.
No refund will be issued if the returned product is not in its original condition or if the original tags and packaging are missing.
Exchanges
Approved exchange requests will be processed after the returned product has been received and verified.
If the replacement product has a higher price, the customer will be required to pay the difference.
If any refundable difference applies, it will be processed after completion of the exchange.
An exchange will not be processed if the returned item is used, washed, damaged after delivery, or returned without its original tags and packaging.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled and the applicable return or exchange policy will apply.
Contact Us
For any questions regarding returns, exchanges or refunds, contact:
Email:
support@suhaayi.com
WhatsApp:
+91 9316982470