Terms & Conditions

Welcome to Suhaayi. These Terms & Conditions govern your use of suhaayi.com and your purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

Suhaayi is a brand operated by Hetal Enterprises.

1. General

By using this website, you confirm that you are legally capable of entering into a binding agreement and that the information provided by you while placing an order is accurate and complete.

We reserve the right to update, modify or discontinue any part of the website, products or services where reasonably necessary.

2. Products and Product Information

We make reasonable efforts to display product descriptions, images, colours, sizes, materials, prices and other information as accurately as possible.

Actual product colours may vary slightly depending on screen settings, lighting conditions and photography.

Product availability is subject to stock availability at the time an order is processed.

3. Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that the product descriptions, pricing, availability and other information displayed on Suhaayi are accurate and up to date.

If we identify an error or incorrect information, we reserve the right to correct it promptly and, where necessary, contact affected customers.

If an error affects an order already placed, we will make reasonable efforts to inform the customer and provide an appropriate resolution.

4. Pricing

All product prices displayed on the website are shown in Indian Rupees (INR) unless stated otherwise.

The final payable amount, including any applicable discounts, shipping charges or other charges, will be displayed before completion of the order.

Promotional prices, coupons and discounts are subject to the conditions stated with the applicable offer and may be available for a limited period.

5. Orders

Placing an order on Suhaayi constitutes an offer to purchase the selected products.

An order is considered accepted after it has been successfully confirmed by us.

We may cancel an order where reasonably necessary, including in cases of:

• Product unavailability.
• Incorrect pricing or product information.
• Payment failure.
• Suspected fraudulent activity.
• Incorrect or incomplete delivery information.

If a prepaid order is cancelled by us, the applicable amount will be refunded to the original payment method.

6. Payment

Payments may be processed through payment methods made available during checkout.

Customers are responsible for providing accurate payment and billing information.

Suhaayi does not directly store sensitive payment card information where payment processing is handled by third-party payment service providers.

7. Shipping and Delivery

We currently ship to serviceable locations within India.

Our standard estimated delivery timeline is 3–6 days, subject to product availability, delivery location and circumstances beyond our reasonable control.

Shipping charges, where applicable, will be displayed during checkout.

For complete shipping information, please refer to our Shipping Policy.

8. Returns, Exchanges and Refunds

Return or exchange requests must be raised within 3 days from the date of delivery.

Returns and exchanges are accepted only in accordance with the conditions stated in our Return, Exchange & Refund Policy.

A return shipping charge of ₹300 will be deducted from the refund amount for every approved return.

For complete eligibility requirements, return procedures and refund terms, please refer to our Return, Exchange & Refund Policy.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled and the applicable return or exchange policy will apply.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact, billing and delivery information.
• Selecting the correct product, size, colour and variant before ordering.
• Reviewing the product information before completing the purchase.
• Following the return and exchange instructions where applicable.

11. Intellectual Property

The content available on Suhaayi, including the website design, text, logos, graphics, photographs, product images and other materials, is owned by or licensed to Suhaayi / Hetal Enterprises unless otherwise stated.

Such content may not be copied, reproduced, distributed or commercially used without prior written permission, except where permitted by applicable law.

12. Prohibited Use

You must not use the website:

• For unlawful or fraudulent purposes.
• To submit false or misleading information.
• To interfere with the security or operation of the website.
• To introduce malicious software, viruses or harmful code.
• To violate intellectual property or other legal rights.

13. Third-Party Services

Certain website functions may rely on third-party service providers, including payment gateways, logistics providers and technology service providers.

Your use of certain third-party services may also be subject to the terms and policies of those service providers.

14. Privacy

Personal information collected through Suhaayi is handled in accordance with our Privacy Policy.

15. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Suhaayi / Hetal Enterprises will not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements.

The latest version published on this page will apply from the date it is posted.

18. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the competent courts in Surat, Gujarat, subject to applicable law.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Suhaayi / Hetal Enterprises
13, Bhagyoday Society
Bhesan, Palanpur Patia Road
Surat, Gujarat 395005
India

Email: support@suhaayi.com
WhatsApp: +91 9316982470